Refund policy
Return And Refund Policy Christmas Spirit
We want your lights to work for you. If they do not, we do not want to keep your money.
Please read this policy before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.
1. 90-Day Money-Back Guarantee
We stand behind our lights with a 90-day money-back guarantee. You have 90 days from the day your order arrives to send it back for a full refund, for any reason at all.
This guarantee applies where the lights come back in good condition, or unopened and unused in their original packaging, and where there is no issue with how the order was fulfilled. You are responsible for the cost of shipping the item back to the return address we give you.
This guarantee is subject to reasonable-use limits. To qualify for a refund under this section the lights and controller must not be damaged, cut, altered, or show wear beyond what is reasonably necessary to set them up and test them. We reserve the right to refuse a refund, or to limit future purchases, where we determine in good faith that the return program is being abused, including through repeated order-and-return patterns.
2. What Is Excluded
* Lights or a controller that have been cut, altered, or opened up.
* Damage you caused, including water damage, broken or pulled wires, and pet damage.
* Wear beyond what is reasonably necessary to set up and test the lights.
* Subscription charges from older orders on this store for a different product, which follow the terms accepted at the time of that order. See Section 25 of our Terms of Service.
We sell no digital products, so nothing is excluded on those grounds.
3. How To Return An Item
* Email helpcozyrobe@outlook.com with your order number to start a return under the guarantee described above.
* Pack the lights and controller securely. For the 90-Day Guarantee they may be opened and set up, but they must meet the reasonable-use condition above. Please keep the packaging until you are sure.
* Ship the lights to the return address our support team gives you. You are responsible for return shipping under this guarantee.
* Refunds are issued to your original payment method within 10 business days of us receiving and inspecting the returned item.
We do not charge a restocking fee or a handling fee.
4. Damaged, Defective, Or Not-As-Described Items
If your lights arrive damaged, faulty, or are not what you ordered, email helpcozyrobe@outlook.com within 30 days of delivery with a photo of the problem. At our discretion we will issue a replacement or a full refund. In these cases we bear the cost of return shipping and may, at our discretion, waive the requirement that you physically return the item.
5. If Your Order Does Not Arrive
Email us. We will chase the carrier for you. If the parcel cannot be found we will send another one or refund you in full. You do not carry the risk on a parcel we sent.
6. Cancelling An Order
Email us as soon as you can. If your order has not shipped we will cancel it and refund you the same day. Once an order has shipped we cannot recall it, but the 90 day return above still covers you.
7. European Union And United Kingdom Cooling Off Period
If your order is shipped into the European Union or the United Kingdom you have the right to cancel or return it within 14 days, for any reason and without giving a justification. This runs alongside the 90 day return above, and whichever gives you longer is the one that applies. Email us and we will refund you.
8. Questions
Email helpcozyrobe@outlook.com. A person reads every message and we usually reply the same day, and always within one business day.